Our Policies

IDENTIFICATION & RESERVATION POLICY

Identification: Upon arrival at LPS for your first visit, you may be required to present your identification to verify your age and identity. We recommend you taking a headshot and save it in your online booking account. If you are under 18 years old, you will need your parent to sign our online waivers and accompany you to your 1st class and meet your instructor. If you are over 18 years old, make sure to read and sign our electronic waivers and policies at the time of your class booking.

Reservation: All appointments must be made online in advance before coming to class. No walk-ins is accepted.

To create your account, book class and make payment, please go to https://www.vagaro.com/lyspolestudio

Or simply download your Vagaro app on your phone and create your account.

LATE POLICY

Your spot may be given away and you may not be allowed to join your class 10 minutes after the class starts or when warm up is finished. If you are one of our regulars and you are late, please let us know in advance and some instructors may let you in class out of their courtesy. Otherwise, you may not be permitted to switch to another class or another day, and will not be refunded your money either. We suggest that you arrive at least 5-10 minutes early before your class to change your outfits, set up equipment and get ready for class. This is a safety concern for you and everyone in your class.

If you have to cancel your class for any reason, please call or text us as soon as possible at 408-772-9165. We will open your spot to other students and if your spot is taken, we will reschedule you to a different class.

CANCELLATION POLICY

We have a strict 24 hour cancellation policy. As long as you cancel online at least 24 hours before your scheduled class time, you will be able to reschedule your class. You can go to Appointment and click on “Reschedule” to book a different class. Make sure to choose “any instructor” in the drop box to see our full schedule.

For any reason, if you can no longer make it to class within the 24 hour window, please call or text us immediately at 408-772-9165 to let us know and we will open your spot to other students on the waitlist. If another student takes your spot, you will be rescheduled to a different class. Please note that you cannot manually cancel your spot online but you will need to contact us to cancel.

However, if you cancel at last minute and we cannot fill your spot, or you simply don’t show up in class, you will lose your class credit and will not be permitted to reschedule another class. In case of emergency (sickness, accident, or family death), please contact us at 408-772-9165 within 48 hours of the incident and provide your proof of the incident for our consideration. Exceptions can be made case by case. After your class already starts and the window has passed, you will no longer be rescheduled under any circumstances.

REFUNDS AND TRANSFERS POLICY

All purchases are non-refundable and non-transferable. ALL SALES ARE FINAL. Once you purchase a drop in or class voucher or membership, make sure you know the expiration date and use all the credits before the expiration date. All of our packages have 2 months expiration and all the membership have 40 days expiration (30 day cycle and 10 days to carry over to the following month) as long as the membership stays active. After the first 10 days of the cycle, any unused credits of the previous membership may disappear. In case of emergency (sickness, injury, family death), please contact us through phone or email with your proof of emergency if you need to extend your package or membership.

SIGN-UP POLICY

Our classes have limited space. Please book your class at least 1-2 weeks in advance since our classes get booked out fast.

Class is by appointment only, no walk-ins. To guarantee your spot in class, please make the payment and reserve your spot online in advance.

Purchasing a membership or a package does not guarantee you a spot in class. You must always reserve your spot in advance like everyone else. If you are concerned about our classes getting booked out, as a member, you can book classes for the first 10 days of the following month before your following monthly membership gets renewed as long as you have available credits. Or you can simply put yourself on the waitlist and we will contact you the first chance a spot opens up. This is an advantage we offer to our members.

Unfortunately, when instructor gets sick or there isn’t enough sign up in class, the class is subject to cancellation as late as 2 hours prior to the scheduled start time and your class credit will be returned back to your account for future use if you have a package or membership. You will be refunded if you purchase a drop in.

To create your account, book class and make payment, go to https://www.vagaro.com/lyspolestudio

Or simply download the Vagaro app on your phone and start booking classes.

WAITLIST POLICY

When class is full, you can register your interest to be on the waitlist only if you plan to come take the class. You can be added to class from the waitlist up to 1 hour before its start time as other students cancel late making room available in the class. If you no longer can take the class, make sure to remove yourself from the waitlist before being added to class. You will receive an email or text notification letting you know any spot becomes available or you have been added to class. At that point, you will be held accountable to our regular 24 hour cancellation policy. Anyone who is on the waitlist is welcomed to arrive at the studio prior to the class start time to take available spots from any no shows. Preferences for any available spots due to no shows will be given in the order of the waitlist.

Purchasing a package or membership does not guarantee you a spot in class. To avoid being on the waitlist, please book classes throughout the entire cycle as soon as your package or membership renews.

PROPER ATTIRE POLICY

Proper attire for pole includes spandex short shorts, sport bras and/or tank tops and socks. Proper attire for aerial Lyra and silk is form fitting opaque leggings and long sleeve tops, no loose clothing. For flexibility class and partner acrobatics class, you can wear any comfortable athletic clothing. Hair is required to be tied up and nails to be trimmed short with no sharp edges no longer than the end of the fingertips in aerials class. Long nails must be covered with tapes and have no sharp edges during pole class. No transparent material or no undergarments is allowed in replacement of the workout attire. No jewelry is allowed in all classes.

Sweats or comfortable clothing is recommended for fast clothes changing before and after class since our bathrooms have limited use. If you have to change clothes, please come early to get ready before class.

If you still aren’t sure about our attire requirement, please contact us for any questions.

AGE, GENDER, SHAPE AND SIZE LIMITATIONS POLICY

At LPS, we welcome everyone of all ages, all genders, all shapes and sizes to come take class. However, if you are under the age of 18, we require your parent to accompany you to your 1st class or your 1st open studio practice. Feel free to sign up for class online ahead of time, but make sure any minors are accompanied by their parent when arriving at the studio for their first class.

BEHAVIOR POLICY

Upon arrival at our studio, sanitize or wash your hands with soap and leave the shoes on the shelves by the entrance door.

No street shoes are permitted during all classes and inside the studios

Wipe down your equipment and the floor in which you lie down before and after use.

Arrive at the studio at least 5-10 minutes before class start time to get ready and set up your equipment. When class finishes, wipe down the equipment and the surfaces which you come in contact with, sanitize or wash your hands with soap and leave the studio within 10 minutes.

Please respect your instructors and fellow students by leaving your phone conversations outside the studios while class is in session. This applies to text messaging, emailing and personal conversations with your classmates as well.

Taking pictures and filming are allowed in all of our classes. If you wish to take pictures or film yourself, please respect your fellow students’ privacy and your instructor and ask them for permissions.

You are not permitted to bring friends or family or anyone to our studios without reserving their spots in class in advance. Spectators on the side during a class session are not accepted unless it is agreed and approved by our instructors ahead of time.

Students are not allowed to teach other friends or students during open studio sessions or at any time inside our studios. This is for all the students’ safety and our studio’s insurance purposes.

Rudeness, gossiping, bad mouthing, racism, harassment, discrimination or any unacceptable social behaviors etc… is not allowed at our studios. We reserve the rights to ban or expel you from our studios and our community if you don’t respect our studio policies.

ALCOHOLIC AND DRUG POLICY

Alcoholic, marijuana or any drug consumption is not permitted prior to physical activities at our studio. If you are intoxicated when arriving at our studio, whether in class or in open studio, you will not be allowed to participate, or practice, and will not be refunded your money or rescheduled. This is a concern for your own safety.

FOOD AND BEVERAGES POLICY

Food and beverages (except water) is not allowed inside our studios while class is in session. During class, only a reusable water bottle may be allowed and we provide clean drinking water from our water machine. However, you can consume food and/or drinks before and after your class inside the studios. You are welcomed to sit in our office room and enjoy your meal at any time.

PRIVATE SESSIONS POLICY

Private one on one or semi-private classes are one hour long and can be scheduled when space is open at our studio. If you want to schedule private one on one lessons with our instructors, please contact us at ly.le.kieu.lps@gmail.com and we will put you in touch with our instructors, or simply contact our instructors.

If you are one of our members, you do not pay a fee on your private lesson with our instructors. If you are not a member of our studios, a fee of $30 is charged on top of our instructor’s rate.

You are required to let us know at least 24 hours in advance if you need to cancel a private session or you will lose your credit. There are no refunds on no show or late cancellation.

All of other policies are applied to private sessions as well.

PARTIES

Please provide the number of participants in your group, the date and the time your group wish to schedule a party class. We will let you know the availability, pricing and provide your group with the instructions to class. Every one in your group may have to comply with all the policies of our studio, no exception.

100% of the total cost of the event must be paid at the time of booking in order to confirm your reservation. Call us (408) 772-9165 or email us at ly.le.kieu.lps@gmail.com to book

SPACE RENTALS

Space rentals are for personal use only (practice, rehearsal, videotaping, etc…) and are not for profit or instructional purposes. We reserve the right to end your rental at any time without refund due to your violations.

24 hour cancellation policy and all other policies are applied. It is booked by the hour. Call us (408) 772-9165 or email us at ly.le.kieu.lps@gmail.com for more information.